Welcome to CDPHP Cycle!

Explore the Capital Region on two wheels!

Phone app

Pricing

CDPHP Cycle! is the fun new way to get around the Capital Region.

Whether you’re running errands, going to work, or riding recreationally, anyone can ride the Capital Region with CDPHP Cycle!

Pay as you go

E-bike

$

0.15

/ minute

$1 to unlock

Only pay from the time your rental starts until you lock your bike and end your rental.

Pedal bike

$

0.08

/ minute

Only pay from the time your rental starts until you lock your bike and end your rental.

Memberships

Monthly

$

15

/ month

Up to 30 min of free e-bike or 60 min of free pedal bike ride time per day (can be multiple trips)
$0.15/minute for e-bikes and $0.08/minute for pedal bikes after the initial free ride time.
No unlock fee (even after free time is used up)

Season

$

50

/ year

Up to 30 min of free e-bike or 60 min of free pedal bike ride time per day (can be multiple trips)
$0.15/minute for e-bikes and $0.08/minute for pedal bikes after the initial free ride time.
No unlock fee (even after free time is used up)

Student

50% off

Students can enjoy 50% off all pricing for memberships and pay as you go.

CDPHP MEMBERS

20% off

CDPHP members can enjoy 20% off all pricing for memberships and pay as you go.

Click below to see if your business or organization is a Cycle! Access member

  • Eligibility

    Members of the following organizations are eligible for Cycle! access memberships:
      Albany Law School
      Albany Medical Center
      Albany Public Library
      Blake Annex
      CRTC
      City of Albany
      City of Cohoes
      City of Saratoga
      City of Schenectady
      Hudson Headwaters
      Maria College
      Rennselaer Polytechnic Institute
      Sage College
      Schenectady County
      Skidmore College
      Transfinder
      Union College
      University at Albany
      Albany Law School
      Albany Medical Center
      Albany Public Library
      Blake Annex
      CRTC
      City of Albany
      City of Cohoes
      City of Saratoga
      City of Schenectady
      Hudson Headwaters
      Maria College
      Rennselaer Polytechnic Institute
      Sage College
      Schenectady County
      Skidmore College
      Transfinder
      Union College
      University at Albany

  • How to enroll

    1. Download the Cycle! app and enter your phone number, name, and email address.

    2. Verify your email address using the code sent to your email.

    3. Navigate to the 'Coupons & credits' section in the app and enter the promo code provided by your organization.

How it works

1

Register

Choose your plan and sign up for CDPHP Cycle! using the Cycle! app
2

Release

Use the app to scan the QR code on the handlebar to unlock the bike.
3

Ride

Remove the lock cable and secure it to the hook under the seat. Put on your helmet and enjoy the ride.
4

Park

Park responsibly within the service area on public property. E-bikes may be parked outside of Cycle! racks for a $2 convenience fee.
5

Return

To end your ride, lock your bike at a Cycle! rack or fixed public object. Use the cable to secure the bike to the rack and loop it over the lock. Secure the lock, then use the app to take a picture of your properly locked bike to end your ride.

Get the app now!

The CDPHP Cycle! mobile app for iPhone and Android is the perfect companion when you’re out and about.

Membership Details

Use the “HOLD” feature if you need to lock the bike temporarily “during your rental” to avoid any parking “fees”. The clock starts on your trip when you reserve a bike via mobile/web.
Put a bike on hold before locking it to a rack to keep it in your name. Your card will still be charged for the time the bike is placed on hold.

Parking Zones and Fees

Park Responsibly

All bikes must be parked upright, with the cable lock looped around a bike rack/fixed street object, and not obstructing travel on sidewalks/roadways. Never park our bikes on private property.

Cycle! racks

Pick up a CDPHP Cycle! bike from any one of our racks and park them here at no extra cost! You can locate all Cycle! racks in our app.

Convenience fee

E-bikes may be locked outside of a Cycle! rack for a convenience fee of $2

Safety

Follow the rules

Yield to pedestrians. Stop at all red lights and stop signs. Ride in the direction of traffic. Use the grip bell to signal your presence. Do not wear more than one earphone while riding. Obey traffic laws at all times. Avoid riding on sidewalks.

Plan a sensible route

Plan your route before you ride to follow the safest route to your destination. You can use our app to find your way to a bike you’ve reserved or to a hub when you want to end your ride.

Do a pre-ride check

Adjust the seat height; try the grip bell; and if you’re riding at night, check that the front and rear lights are illuminated.

Be predictable

Make it easy for the traffic around you. Don’t make unexpected turns that put yourself and others in danger. Ride at a steady pace so other vehicles can anticipate your movement.

Wear a helmet

Whenever you ride, wear a helmet properly. Buckle the strap under your chin. Inspect you helmet before any use and replace it if you see any signs of damage.

Tips for turns

Use hand signals to let drivers and other cyclists know your intention to turn or to stop. Don’t turn or change lanes without knowing the position of the cars and bikes around you.

Frequently asked questions

General

  • What is CDPHP Cycle!?

    ∟
    CDPHP Cycle! is a bikeshare network for the Capital Region made up of pedal bikes and now pedal-assist electric bikes.

  • What are pedal-assist e-bikes?

    ∟
    Pedal-assist electric bikes (e-bikes) ride like any other bicycle. Start pedaling to get moving and as you pedal a small electric motor adds assistance to boost momentum, making it easier to go long distances or ride up steep hills. Squeeze the brakes on the handlebars to slow down and come to a stop.

  • What is the max speed of a CDPHP Cycle!?

    ∟
    CDPHP Cycle! can reach a maximum speed of about 16 miles per hour.

  • I want to ride a CDPHP Cycle!. How do I get started?

    ∟
    First, you need to download our app and create an account. The CDPHP Cycle! app is available for Apple IOS and Android. Once you have downloaded the app you will just need to verify your phone number, enter your name and email address and agree to the terms of service. Our app requires access to your phone’s bluetooth, locations and camera. We also recommend that you verify your email address so that you may receive email receipts of your trips.

  • How do I book a CDPHP Cycle!?

    ∟
    Once you set up your account, you can use the app to find and scan an available bike. The QR codes that you can use to scan and book your bike are located on the lock of the bike, as well as the small plate between the handlebars. You will need to have a valid credit or debit card on your account to rent and ride Cycle! bikes.

  • How do I unlock a CDPHP Cycle!?

    ∟
    After you’ve scanned the bike, tap on the unlock button and the rear wheel lock will open. Be sure to secure the end loop of the lock cable to the hook under the bike seat to keep the cable from tangling in the rear spokes during your ride.

  • Is there anything else I should do before riding a CDPHP Cycle?

    ∟
    Before beginning a trip, use the app to identify a convenient hub location to end your ride. All e-bike trips must end at a Cycle! hub or rack. If needed you can adjust the seat height for comfort. Always be sure to test the brakes before going on your way and don’t forget to wear a helmet.

  • How do I end my trip?

    ∟
    To end your trip, ride to your chosen hub and use the available racks to lock up your bike. Wrap the cable around the rack and insert the end loop into the wheel lock. Once the end loop is inserted, close the lock ring using the tab on the left side. The app will verify that you are within a hub, and that the bike is locked. Choose to end the trip in the app and you will be prompted to take a photo of the parked bike. Please make sure the photo is taken from the rear of the bike, clearly showing the cable wrapped around the rack and inserted in the closed wheel lock.

  • What is a hub?

    ∟
    Hubs or Racks are clearly marked with CDPHP Cycle! branding for easy identification. Cycle! hubs/racks are highlighted on the service map in the CDPHP Cycle! app. All e-bike trips must end at a hub or a $2 convenience fee will apply.

  • What is the service area?

    ∟
    The service area is the bordered zone on the CDPHP Cycle! App. Bikes left unattended outside of the service area are subject to higher penalty fees.

  • Do I have to wear a helmet?

    ∟
    CDPHP Cycle! strongly recommends that riders wear a helmet.

  • Can I book more than one CDPHP Cycle! at a time?

    ∟
    In order to help secure our network, only two bikes can be checked out per rider. Any additional riders in your group will need to download the app on their phone in order to check out a bike.

  • What if I have questions or issues?

    ∟
    You may contact us via info@cdphpcycle.org or by tapping the “?” icon in the bottom right of the app.

Advanced

  • How long does the boost last on a fully charged CDPHP Cycle!?

    ∟
    Depending on the weight of the rider and elevation changes of the ride, the boost should last anywhere in between 30 to 40 miles.

  • Do CDPHP Cycle! e-bikes work when the battery loses its charge?

    ∟
    CDPHP Cycle! e-bikes are designed to be ridden as a normal pedal bike should the boost run out. It is not as easy a ride without the pedal assist, but it will still get you around town.

  • Can I make a mid trip stop outside of a hub?

    ∟
    Yes, just be sure to secure and lock the CDPHP Cycle! to a bike rack but do not end the trip in the app. While the bike is locked, no one else can book the bike but you will be charged normal usage rates. After you have run your errand, choose to unlock the bike in the app to ride to your destination hub.

  • Can I ride outside of the service area?

    ∟
    Yes, you can ride any CDPHP Cycle! bikes outside of the service area. However, you are responsible for returning the bike back inside of the service area to properly lock at the end of your trip (this applies to e-bikes that run out of boost also). Bikes left unattended outside of the service area are subject to penalties.

  • Why do I have to take a picture at the end of my trip?

    ∟
    We ask riders to take a picture at the end of their trip to ensure that the bike is properly secured to a bike rack and responsibly parked out of the public’s right of way.

  • Do I take a picture of the QR code at the end of my trip?

    ∟
    No, we do not want a picture of the QR code. Please take a photo from the rear of the bike clearly showing the cable wrapped around the bike rack and inserted in the closed wheel lock.

  • Can I lock the bike without wrapping the cable around a bike rack?

    ∟
    No, you must always use the cable to secure the bike to a bike rack before locking. Bike left locked without the cable wrapped around a bike rack may be subject to penalty fees.

  • How can I review my trip and membership charges?

    ∟
    To receive email receipts of trip and membership charges, you need to verify your email address.

  • How do I verify my email address?

    ∟
    To verify your email address, tap on “Email verification” in the upper left corner of the app. Tap on “Send verification code”. The next screen will provide you with the field to enter the code. You will be sent an email verification code to the email address on file. Enter that code in the field provided in the app, and moving forward you will receive trip receipts after each of your rides.

  • How do I make changes to my membership status (opt in or opt out)?

    ∟
    To make changes to your membership, open our app and tap on your name in the upper left corner. This will pull up a sidebar of account options. Tap on “Memberships and Pricing”. From here, you can turn on or turn off auto renew or switch your membership plan. If you want to opt out of your current membership plan, just make sure auto renew is toggled to the off position.

  • Is there a minimum or maximum height?

    ∟
    With our adjustable seats, our bikes can be ridden comfortably by anyone between 5’ and 6’5”

  • Is there a maximum weight limit?

    ∟
    We do not recommend riding our bikes if you exceed 250lbs.

Troubleshooting

  • What do I do if the bike I book does not unlock?

    ∟
    Unlocking issues can be caused by spoke pressure on the lock or a connection error between the app and bike’s lock. Should you have an issue unlocking a bike in the future, please do the following:
    • Make sure the wheel lock is not resting against one of the spokes on the rear tire. If it is, turn the rear wheel slightly to move the spoke away from the lock.
    • If the wheel lock is not resting against a spoke and the lock will not release after two attempts to unlock, end your trip. As long as the bike is locked and the trip is only a few minutes long, you will not be charged for the booking.
    • Attempt to re-book the bike, or if another bike is available nearby, book that one instead.

  • What do I do if there is a mechanical issue with the bike?

    ∟
    Please report any mechanical issues with the bike to customer support by tapping on the “?” icon in the lower right corner or the app. If the mechanical issue makes the bike unsafe to ride, please lock the bike to the nearest available bike rack and notify support. Please note, the loss of pedal assistance is not a mechanical issue.

  • What do I do if the e-bike loses pedal assistance?

    ∟
    Fortunately, our bikes are designed to be ridden as regular pedal bikes. If you do not wish to continue your trip without pedal assistance, ride to the nearest hub to end your trip and locate a new bike to book.

  • What do I do if I am ending a trip at a hub but the app is saying I am not at a hub?

    ∟
    The app uses your phone's GPS location when ending a trip. Make sure that the app has access to your location and bluetooth. If you are standing at the hub with the bike and the app is indicating that you are out of hub, tap on “Retry end trip” so that the app can recapture your location. This should fix the issue. If it does not after three attempts, notify customer support by going back to the map view in the app and tapping on the “?” icon in the lower right corner. You do not need to stay with the bike. We will be able to end the trip for you and make adjustments to the trip cost to match the lock times.

  • What do I do if I cannot lock the bike?

    ∟
    If you are trying to end your trip but cannot close the wheel lock, first make sure that the spokes are not blocking the lock ring. If the lock ring is reaching the other end of the lock, but not clicking in place, tap on the “Recalibrate” button. Wait for ten seconds and then try locking the bike again. If this does not work after three attempts, notify customer support by going back to the map view in the app and tapping on the “?” icon in the lower right corner. Our fleet team will be dispatched to secure the vehicle. You do not need to stay with the bike. We will be able to end the trip for you and make adjustments to the trip cost.

  • What do I do if I cannot upload the end of trip photo?

    ∟
    Please make sure that the app has access to your phone’s camera. If you are unable to upload a photo after three attempts, notify customer support by going back to the map view in the app and tapping on the “?” icon in the lower right corner. We will be able to end the trip for you. We recommend taking a photo of the bike as you parked it in case we have any additional questions.